Privacy Policy

1. Who we are

SEO Essex ("we", "us", "our") is a UK-based SEO agency operating from Chelmsford, Essex. We are the data controller for any personal data you provide to us through this website or our services.

You can contact us at hello@seoessex.io or on 01245 922 335.

2. What this policy covers

This policy explains what personal data we collect when you visit seoessex.io, contact us, or take up our services, how we use it, who we share it with, and the rights you have under the UK GDPR and the Data Protection Act 2018.

3. Personal data we collect

• Contact details you submit through forms on this site (e.g. name, email, phone number, business name, the message you send us).
• Audit / lead form data such as the website URL you ask us to review and any context you provide.
• Technical data automatically collected by your browser, such as IP address, device type, browser, and pages visited (only where you have consented to analytics cookies).
• Correspondence with us by email, phone, or video call.

4. How we use your data

• To respond to enquiries and provide quotes, audits, or proposals.
• To deliver and administer the services you've engaged us for.
• To send service-related communications (e.g. reports, invoices, project updates).
• To improve the website and our services through aggregated, anonymised analytics, only where you have consented.
• To comply with our legal and regulatory obligations.

5. Lawful basis for processing

We rely on the following lawful bases:

• Consent: for non-essential cookies and marketing communications.
• Contract: to provide services you've asked us to perform.
• Legitimate interests: to respond to enquiries, run our business, and keep our services secure.
• Legal obligation: for accounting, tax, and regulatory record-keeping.

6. Sharing your data

We do not sell your personal data. We share it only with trusted processors who help us run the business, such as:

• Email and CRM providers used to manage enquiries and client communications.
• Hosting and infrastructure providers used to run this website.
• Analytics providers (only with your consent).
• Accountants and professional advisers, where legally required.

7. International transfers

Some of our processors may be located outside the UK. Where this is the case, we rely on appropriate safeguards such as the UK International Data Transfer Agreement or the EU Standard Contractual Clauses with the UK Addendum.

8. How long we keep your data

We keep personal data only for as long as we need it for the purposes set out above, then we delete or anonymise it. Enquiry data is typically held for up to 24 months unless you become a client, in which case we keep records for the duration of our engagement plus the period required by UK tax and accounting law (currently 6 years).

9. Your rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you.
• Have inaccurate data corrected.
• Ask us to erase your data, where applicable.
• Restrict or object to processing.
• Withdraw consent at any time.
• Request data portability.

To exercise any of these rights, email hello@seoessex.io. You also have the right to complain to the UK Information Commissioner's Office (ico.org.uk).

10. Security

We use appropriate technical and organisational measures to protect your data, including encryption in transit, access controls, and regular reviews of who can access what.

11. Cookies

For details of the cookies this site uses and how to manage them, see our Cookie Policy and Cookie Settings.

12. Changes to this policy

We may update this policy from time to time. The "last updated" date at the top of the page tells you when we last made changes.